General terms of use
Bonart.com.hk is a website owned and operated by Bonart Craft & Design Limited. In using this website, you agree to abide by the following Terms and Conditions. We reserve the right to alter these terms at any time we choose, and each change will take immediate effect.
Trademark and copyright restriction
As the owner of this website, Bonart Craft & Design Limited owns all rights to the materials featured on bonart.com.hk. This includes images, audio clips, text, downloads and software that may be available on the site. You may not copy or reproduce the material here for commercial purposes, unless you receive prior permission in writing from our company.
Privacy and security
In using any of the websites operated by Bonart Craft & Design Limited, you acknowledge our ability to collect and use personal information that you provide us with. The information that we collect is incredibly limited, and we only use it to complete your purchases. Additionally, the information you give us will improve your experience as a consumer who utilizes bonart.com.hk.
Promotional materials
As the owners and operators of this website, Bonart Craft & Design Limited may contact you on occasion. You may receive emails, faxes or posted mail with promotional information about our newest products. If you would like to opt out of receiving such items, simply email us at info@bonart.com.hk. We will gladly remove you from our mailing list.
Illegal and fraudulent activities
Any user who takes the materials owned by Bonart Craft & Design Limited and uses them for illegal and/or fraudulent activities is subject to both legal and civil prosecution. Additionally, placing orders under a fake name or with a credit card obtained through fraudulent means is considered an illegal activity. Bonart Craft & Design Limited may choose to pursue legal action in these situations.
The owners and operators of bonart.com.hk will only share your information with a third party if it is a necessary factor in completing and delivering your order. We will not disclose any personal information to a third party for a commercial purpose.
In some cases, customers desire the ability to send gifts anonymously. This is a possibility; however, the sender must provide us with the information necessary to complete an electronic transaction. In certain situations, we may be forced to disclose information.
Additionally, Bonart Craft & Design Limited will not use cookies to store any of your financial data beyond what is necessary to make the purchase.
Pricing and transactions
Each price listed on our website is accurate and in Hong Kong dollars, unless otherwise stated. The only exception to this condition is in the case of a large order. We may offer an exclusive discount in select situations.
Customers should take note that the prices published on the website include the cost of delivery or shipping. Additional cost for deliver to remote areas or special arrangement will be factored in during checkout process of separate bill.
In some cases, customers may ask for and receive refunds. We will return funds only to the credit card or Paypal account used to make the original purchase. Unfortunately, we are unable to refund customers using third party accounts, cash or cheques.
Discounts
The discounted prices of products listed on this website included delivery or shipping costs. Additionally, each online discount or promotion code is not available for use with other discounts. You should take note of the freight table for additional delivery information.
We reserve the right to apply discounts during certain periods of time only. We will not apply discounts to orders that have already been placed. You must submit a discount before you complete the input of your payment details.
Substitutions
Some products and services provided on our website may be subject to stock availability, seasonal availability and market supply. While we make every effort to ensure that every gift is aligned with the product descriptions and images as shown on our website, certain products may be subject to availability. Bonart Craft & Design Limited reserves the right make substitutions, where necessary, without prior notice.
Plant Adaption
New environment has different levels of sunlight, humidity, and air quality, we suggest let plants adapt within first two months. Yellowing leaf may happen at the first month. For further details plant caring, you may refer to product page description.
Cancellations
At some point, you may wish to cancel an order. If this is the case, we ask that you give us at least 48 hours notice prior to delivery time. If we receive your cancellation request within 48 hours of delivery time, we reserve the right to charge you $100 as part of administrative fees. In the case that we have already purchase packaging materials and plants, we may be unable to cancel your order. This is also the case if the package has already been shipped. You will be required to pay the full value of the purchase.
The process of cancelling an order begins with a call to Customer Service at (852) 27892782. You can also email our representatives at info@bonart.com.hk. Please provide details about your order so that we can follow up effectively.
As mentioned above, we can only refund charges to the original PayPal or credit card account used to make the order.
Alternations and amendments
Bonart.com.hk reserves the right to refuse requests for order amendments and alterations.
You must request any change to an order at least 48 hours before delivery. We cannot permit replacements and amendments that are made within 48 hours of pre-determined delivery. We cannot make an order amendment to products in the process of preparation or transportation. If we are able to make an amendment to the order, we cannot refund a discrepancy. If the amendment requires additional fees, the customer will be charged.
Complaints
Due to the fact that the items we ship are perishable, we are unable to refund orders once they have been delivered. If you wish to make a complaint about any of the items you have received, please get in touch with our Customer Service department within 24 hours of receipt. Our representatives are passionate about working with you to resolve your complaint and ensure that you are happy. If you reach out to us on a holiday or while the office is closed, one of our representatives will get in touch with you by the next business day.
If you do make a complaint about the product you receive, bonart.com.hk has the right to request a photo of the product you received. We may also request to retain the original product as part of our investigation process.
Returns and refunds
Items are perishable and natural. For this reason, Bonart Craft & Design Limited is unable to accept refunds or returns. If you are unsatisfied with the items you have received, we encourage you to get in touch with our Customer Service hotline. We will deal with each case individually.
Conditions of delivery
Our website, bonart.com.hk, displays the total required payment before the completion of checkout. In submitting payment details, customers agree to pay this additional delivery and shipping fee.
We do not take responsibility for failed or delayed delivery due to any of the following reasons:
– Nobody is available to accept the delivery at the specified location and time
– The address provided for shipping is not correct
– The sender did not provide sufficient information about the recipient
– The number on file for the recipient is not valid
– Authorities issue Typhoon Signal Number 8 or higher
– A Black Rainstorm Signal has been raised
If you have a very specific time frame in which you expect your purchase to be delivered, you should get in touch with our Customer Support hotline at (852) 2789 2782. We need at least 24 hours to complete your delivery, and we reserve the right to turn down any request that do not have the resources to provide.
If we are unable to deliver a purchase as a result of unavailability on the recipient’s part or any inaccurate information, the sender is required to pay additional charges for the delivery. In the case of additional transportation time and re-delivery, bonart.com.hk is unable to guarantee that the flowers will retain their exquisite quality. In some cases, we may be required to repackage items. If this is the case, a charge of no more than 70% of the order’s total will be implemented.
If weather or traffic conditions make it impossible to deliver a purchase, we will make another attempt to deliver the items within 24 hours at no additional cost.
If an order must be redirected, we will implement a delivery surcharge.
This schedule will help you determine when your delivery should arrive in Hong Kong:
| Time of placing order | Earliest delivery time | |
| Mon-Thur | Before 3:00pm | Next working day before 2pm |
| After 3:00pm | Next working day 2-7pm | |
| Fri – Sun, Public holiday | Anytime | Next working day 2-7pm |
| *Working day: Monday-Friday | ||