FAQs | 常見問題 – Bonart Biophilia

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Do you offer corporate accounts?

We offer corporate accounts to regular volume corporate customers. Please contact (+852) 2789 0889 or email info@bonart-hk.com for further information.

Do you have physical store allow me to see the plants before placing order?

Definitely! We are located in Tai Kwun, Central and Gravity, Kwun Tong. Welcome to come over to examine our plants.

What can I do if there is no stock after I ordered the products?

Bonart endeavours to fulfil orders in compliance with product descriptions, however orders may be subject to product availability. We reserves the right to substitute products and items when necessary. Utmost care is taken to ensure the final product is as similar in quality to the requested item. Substitutions and alterations to the style of a product will be of similar quality and value.

Do you sell gift vouchers?

Yes! You may select below delivery methods:

1. E-voucher: Once we collect all the information, we will send the e-vouchers through email and it takes 3 working days
2. Courier: We will post vouchers to the recipients’ address, $40 is be charged for delivery fee.
3. Pickup at store: Our stores locate in Central or Kwun Tong.

Can you send my order as a gift?

Yes, we have customized some special occasion wooden tag. You may select your desirable tag on the cart page. Besides, you can simply write down blessed message in ‘’Message Card” box. We’ll be happy to prepare that out for you and include it with your order. Pricing will be excluded from packing slips on all gift orders.

Can you customize product for me?

It is our pleasure to provide customization services to corporate clients! Whether that means using a specific plant species of your preference, using different materials, or finding a different size that will work for your space, we’ll do our best to accomodate requests.

Share some plants idea you saw and email to info@bonart-hk.com and we get back to you for next step.

Will my plant arrive healthy? Do you have a guarantee?

Yes, your plants will arrive healthy! We use special packing materials and delivering warmers when necessary to make sure orders containing live plants arrive at your door happy.

Make sure you’re ready to give your new plants the care they need upon arrival by ‘’Planting Caring’’.

Where do you ship?

For preserved plants and artificial plants, we are able to accommodate requests for international shipping. Please contact (+852) 2789 0889 or email info@bonart-hk.com for shipping costs and additional information. Please note that some countries may have imposed restrictions which will restrict certain items from being shipped.

Do you offer same-day delivery? (i.e urgent delivery)

For urgent delivery, please contact (+852) 2789 0889 before placing your order to ensure we can accommodate your request. Additional charge may need.

Do you offer special delivery times?

You can select your preferred delivery time on the checkout page. However, 24 hours’ advanced notice is required. If the requested gift must be delivered within a specific period of time or within a narrow timeframe, you should contact (+852) 2789 0889 at least 24 hours in advance of the proposed delivery. If specific delivery times or locations require an additional delivering fee, this will be billed to you.

When will my order deliver?

Delivery within Hong Kong time is according to the following schedule:

	Time of placing order	Earliest delivery time
Mon-Thur	Before 3:00pm	Next working day before 2pm
	After 3:00pm	Next working day 2-7pm
Fri – Sun, Public holiday	Anytime	Next working day 2-7pm
*Working day: Monday-Friday
Specific delivery time & Urgent delivery Contact us before placing your order to ensure we can accommodate your request, additional charge may need.

What should I do if I provide my address wrong?

You’re able to directly edit or cancel your order for 48 hours after completing checkout prior to the requested delivery time. Bonart Craft & Design Limited cannot be held responsible for any failed deliveries that occur as a result of the following:

The recipient’s unavailability at the specified delivery address within the specified delivery period
An incorrect delivery address
There is insufficient information about the recipient to complete the delivery
The contact telephone number of the recipient is incorrect or invalid

You are required to meet additional delivery charges, and provide correct information and available delivery date and time.

If you realise that you have provided incorrect information, please contact (+852) 2789 0889 or email info@bonart-hk.com providing details of the order number and the correct one. Please note, delivering fees are non-refundable.

I have ordered several plants in one order, can you deliver each one to different address?

You can conveniently place multiple orders for delivery to separate addresses through our website. Simply click ‘’Multiple Address’’ box and enter all addresses in.

Alternatively, you can get in touch with us via phone (+ 852) 2789 0889 or email info@bonart-hk.com about your special request.

Can I see my plant look like before delivery?

Sure, we are willing to send a photo before deliver out.

You can add a remark to request for a photo in ‘’Remark’’box on the checkout page and we will send you a photo of your plant through email. Please note that we may not be able to fulfil if your order has already been dispatched for delivery.

What deliver method I can choose?

We either provide door-to-door delivery or you can choose to pick up at our Tai Kwun Studio or Kwun Tong Studio.

How do I add my coupon code to my order?

Please select the ‘Apply coupon’ link located in the bottom left of your shopping cart. The section will display a field for you to enter your coupon code. Click on ‘APPLY COUPON’ to add the coupon code to your order.

Can I use Bonart voucher for online purchasing?

Yes! These gift vouchers are redeemable online and in-store.

What payment method are accepted?

You can pay for your order online by using VISA / MASTER / AE / PayPal.

What currency does you use?

All of the prices displayed are in Hong Kong dollars.

How do I edit, add to or cancel my order?

You’re able to directly edit or cancel your order for 48 hours after completing checkout prior to the requested delivery time. If your request to cancel an order is received less than 48 hours prior to the proposed delivery, you will be charged HK $ 100 to cover our administrative costs. If your product has already dispatched out, you are not able to cancel the order anymore, and delivering fees are non-refundable.

To cancel an order, you should call (+852) 2789 0889 or email info@bonart-hk.com, providing details of the order number.

Can you put my order on hold?

If you’ve already placed your order, please contact (+852) 2789 0889 or email info@bonart-hk.com, providing details of the order number and your preferred delivery date. Due to the nature of live material, we can only hold orders for up to three weeks before processing.

Can I combine two or more orders?

If you have placed multiple orders, please remark down the first billing number to ‘’Remark’’ box. we will condense them into as few delivery as possible, and will base on the newest order to revise the delivery time.